Web Content Operations Associate

San Jose, Costa Rica
Full-time
Posted Nov 12, 2026

Skills

Operations

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As a member of the Global Digital Hub Team, you will work to ensure fulfillment of the Global Digital Hub long-term outcomes and strategy, as well as excellent delivery of our various digital operations priorities. You are responsible for supporting and executing different initiatives, you work with relevant stakeholders and consult on how to further develop their digital performance and ensure they leverage the available digital tools in order to meet their overall goals.

The Web Content Operations Associate provides executional support for day-to-day web content authoring, publishing, and maintenance activities across Global Digital Marketing. This role is responsible for carrying out defined content operations tasks to ensure web content is updated accurately, published on time, and maintained in accordance with established standards, templates, and workflows.

Working under the guidance of Managers and Senior Specialists, the Web Content Operations Associate supports the effective operation of digital content processes by performing routine web updates, content entry, formatting, tagging, publishing support, and quality checks. The role requires strong attention to detail, consistency in execution, and the ability to manage assigned content tasks across a range of digital properties.

The Opportunity:

•Create, edit, format, upload, and publish web content using approved templates, components, and content management system tools.

•Perform routine website updates, including text edits, image updates, page changes, link maintenance, metadata updates, and content tagging.

•Support the implementation of new pages, page revisions, and content updates in line with defined requirements and publishing instructions.

•Apply established content standards, formatting rules, and quality expectations to ensure accurate and consistent execution.

•Perform quality checks on assigned content updates to verify accuracy, completeness, links, layout, and adherence to publishing instructions before release.

•Monitor assigned content tasks, requests, and publishing queues, and ensure activities are completed within agreed-upon timelines.

Who you are:

•Bachelor’s degree in Marketing, Communications, Digital, Business, or a related field, or equivalent practical experience.

•Experience in digital content support, website administration, content publishing, marketing operations, or a related execution-focused environment is preferred.

•Basic familiarity with content management systems, digital publishing tools, or website content workflows.

•Strong attention to detail and ability to execute routine content tasks accurately and consistently.

•Familiarity with web content formatting, metadata, links, images, and page structure is an advantage.

Relocation benefits are not available for this job posting

Explore what the Global Digital Hub is about.

Discover the Roche Services & Solutions Center and how we work together as a truly global team!

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.