Job Details
Join Our Team as a Patient Escort
Are you passionate about providing exceptional service and making a difference in the lives of patients? We are seeking a compassionate, dependable, and customer-focused Patient Escort to support safe and efficient patient transportation throughout our health system. In this frontline role, you will have direct interaction with patients, families, and caregivers while helping ensure a positive patient experience and seamless hospital operations.
The Patient Escort serves as a frontline, patient-facing team member responsible for the safe, timely, and compassionate transport of patients, equipment, supplies, and other resources throughout the hospital. This role supports patient flow, operational efficiency, and high-quality patient care while adhering to established safety, infection prevention, and customer service standards.
Key Responsibilities
•Safely transport patients throughout the hospital using wheelchairs, stretchers, beds, and other approved transport equipment.
•Assist clinical caregivers with safe patient transfers and positioning while maintaining dignity, comfort, and safety.
•Verify patient identity and destination prior to transport in accordance with patient safety protocols.
•Follow fall prevention, infection prevention, and safe patient handling practices during all transport activities.
•Observe patients for changes in condition and communicate concerns promptly to appropriate clinical staff.
•Provide exceptional customer service to patients, families, visitors, and caregivers.
•Maintain clear and professional communication regarding transportation requests and expected timeframes.
•Complete transportation assignments accurately, efficiently, and within established service standards.
•Transport medical equipment, supplies, specimens, documents, and other materials as needed.
•Utilize electronic transport management systems, mobile communication devices, and department technology to receive and manage assignments.
•Maintain accurate documentation and assignment status updates.
•Clean, inspect, and maintain transport equipment to ensure readiness and safety.
•Report equipment concerns, safety hazards, environmental issues, and service improvement opportunities.
•Participate in departmental training, competency validation, and professional development activities.
•Comply with all hospital, departmental, regulatory, infection prevention, and patient safety requirements.
•Perform other duties as assigned.
Qualifications
Education & Experience
•High school diploma or GED preferred.
•Previous customer service, hospitality, patient service, or healthcare experience preferred.
•Equivalent combinations of education and relevant experience may be considered.
•Ability to obtain Basic Life Support (BLS) certification as required by departmental guidelines.
Knowledge, Skills & Abilities
•Strong customer service and interpersonal communication skills.
•Ability to work effectively with patients, families, physicians, nurses, and support staff.
•Knowledge of patient transport techniques and safe body mechanics preferred.
•Basic computer and electronic communication skills.
•Ability to maintain patient confidentiality and professionalism at all times.
•Strong organizational skills with the ability to prioritize and complete assignments efficiently.
•Ability to follow written and verbal instructions.
•Ability to exercise sound judgment and remain calm in emergency situations.
•Team-oriented with a commitment to delivering high-quality service.
•Ability to perform CPR and respond appropriately during emergencies.
•Physical ability to push, pull, maneuver, and transport patients and equipment safely throughout the hospital.
Physical Requirements
•Continuous standing and walking throughout the shift.
•Frequent pushing and pulling of transport equipment, often involving considerable weight.
•Repetitive use of hands, wrists, and arms.
•Occasional bending, crouching, lifting, and lowering of patients and equipment.
Working Conditions
•Frequent handwashing required.
•Occasional exposure to cleaning agents.
•Potential exposure to blood, bodily fluids, and infectious diseases.
•Work performed in a fast-paced healthcare environment with frequent interaction with patients and caregivers.
Additional Requirements
•Must successfully pass a back evaluation examination.
•Must meet all departmental competency, training, and certification requirements.
Why Join Us?
As a Patient Escort, you play a vital role in the patient experience and the overall success of our healthcare team. Your compassion, professionalism, and dedication help ensure patients receive timely, safe, and respectful care throughout their healthcare journey.
This position has a starting rate of $17.80 per hour, regardless of prior experience. After six months of continuous employment, the hourly rate will automatically increase to $20.90 per hour. After one year of continuous employment, the hourly rate will automatically increase to $21.93 per hour.
This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
Nov 17, 2026
EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/