Operations Generalist

Job Summary

Entry-level professional Event Operations role supporting event planning, logistics, exhibitor support, and event execution activities. Works under supervision using established procedures.

Job Responsibilities

Events Planning and Delivery - Support the delivery of events to ensure they are on schedule and within budget, meeting all deadlines, and work closely with all other parties involved in the design, development, sales, marketing, and delivery of the events.

Operations Management - Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

Stakeholder Management - Support stakeholder engagement by contributing to the arrangement of meetings, events, and other stakeholder engagement activities.

Data Collection and Analysis - Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Document Preparation - Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Document Management - Create, organize, and maintain files containing the correspondence and records of a senior colleague.

Business Meetings/Events Arrangement - Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following detailed instructions to facilitate business meetings.

Administration - Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

Insights and Reporting - Extract simple/automatic data in various forms (graphs, charts, etc.) to include in reports.

Handling Inquiries and Correspondence - Answer the telephone and assist callers or those making varied inquiries by email or mail with any requests for information, directing more complex matters to colleagues as necessary. Initiate contact internally and externally to convey requests, provide instructions, or obtain information on behalf of a senior colleague.

Personal Capability Building - Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Experience Level

Recommended General Experience

Basic experience of simple office / operational systems (4 to 6 months)

Recommended Managerial Experience

None

Applicable Skills

Planning and Organizing - Intermediate - Works at an intermediate level to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works with guidance.

Event Management - Intermediate - Works at an intermediate level to create and organize events for guests (e.g. meetings, shows). Typically works with guidance.

Action Planning - Intermediate - Works at an intermediate level to review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required. Typically works with guidance.

Computer Skills - Intermediate - Works at an intermediate level to understand and effectively use standard office equipment and standard software packages to support business processes. Typically works with guidance.

Numerical Skills - Intermediate - Works at an intermediate level to understand numerical concepts and use them to carry out mathematical operations e.g. in order to analyze reports. Typically works with guidance.

Verbal Communication - Intermediate - Works at an intermediate level to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications. Typically works with guidance.

Data Collection and Analysis - Intermediate - Works at an intermediate level to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Typically works with guidance.

Reporting - Intermediate - Works at an intermediate level to create reports for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works with guidance.

Review and Reporting - Intermediate - Works at an intermediate level to create reports, and review reports created by others, for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works with guidance.

Calendar and Scheduling - Intermediate - Works at an intermediate level to utilize calendar and scheduling tools. Typically works with guidance.

Document Management - Intermediate - Works at an intermediate level to use document management tools to manage, view, organize, and store documents. Typically works with guidance.

Service Delivery - Intermediate - Works at an intermediate level to deliver required services to the required standards. Typically works with guidance.

The Event Support Specialist is responsible for providing event support for inbound inquiries across all Reed Exhibitions events. This includes handling calls, emails, chats, and other customer inquiries related to registration, general show information, pricing, and other event-related concerns.

Key Responsibilities:

Event Support & Query Management

Customer Service

Process Improvement & Reporting

General Profile

Qualifications:

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