KYC Modernization Business Analyst

Mumbai Maharashtra India
Full-time
Listed Nov 15, 2026

Skills

Accessibility
Jira
Operations

Job description

The KYC Modernization Business Analyst is an intermediate-level position responsible for supporting the Digital / Client / Operation initiatives across SMB KYC Operations.

Responsibilities:

•Lead BA activities within SMB KYC Operations

•Supporting Fenergo implementation

•Support Client initiatives

•Lead BRD / FRD / SI development

•Creation of Jira / Zephyr requests

•Drive enhancements / process improvements for KYC operations / applications

•Responsible for documenting and preparing materials for socialization / project alignment

•Analysis of KYC requirements to translate to technical requirements

•Support UAT / PVT testing & release management

•Stakeholder management

Qualifications:

•2-5 years of relevant experience

•Proven ability to make effective and timely decisions

•Demonstrated ability to build and cultivate partnerships across stakeholders

•Knowledge of KYC Operations preferable

•BA/Technical background an advantage

•Client related projects / experience an advantage

Education:

•Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Operations - Services ------------------------------------------------------

Job Family:

Business KYC ------------------------------------------------------

Time Type:

Full time ------------------------------------------------------

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

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