Junior IT Specialist

Position Overview |

We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.

Key responsibilities|

Helpdesk & End-User Support

Provide Tier 1–2 technical support for hardware, software, and SaaS applications

Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals

Support operating systems (Windows, macOS, Linux) and productivity tools

Document issues, resolutions, and procedures in the ticketing system

Cloud & Systems Administration

Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)

Manage user access, permissions, and identity services (e.g., Google SSO, IAM)

Assist with cloud-based backups, monitoring, and security best practices

Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Networking

Monitor network performance and resolve connectivity issues

Assist with network security controls and access management

IT Asset Management

Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)

Maintain accurate asset inventory records and ensure compliance

Coordinate device provisioning, replacements, and returns

Support onboarding and offboarding processes

Security & Compliance

Follow IT security policies and best practices

Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)

Support audits and compliance requirements as needed

Qualifications