Healthcare Scheduling Coordinator
- Argentina · Remote
- Part-time
- Posted
Skills
Job description
Job Title: Healthcare Scheduling Coordinator
Position type: Part-Time
Working Hours: Monday, Tuesday, Thursday, Friday, and Saturday, from 9:00 AM to 1:00 PM Eastern Time
Salary rate: $6
Key Responsibilities:
•Manage patient appointments, cancellations, and rescheduling using Jane EHR. Match clients with appropriate clinicians based on specialties, availability, and scheduling requirements.
•Verify patient eligibility, coverage, copays, and benefits through insurance portals, including Blue Cross Blue Shield, UnitedHealthcare, Medicare, and Medicaid.
•Assist with billing and coding for individual and family counseling sessions, ensuring accuracy and coordinating with the billing team.
•Collect insurance, payment, and intake information, assist patients with registration, and ensure all required documentation is completed.
•Handle patient inquiries, appointment requests, scheduling changes, and follow-up calls while maintaining professional and empathetic communication.
•Provide daily operational assistance, maintain accurate patient records, and support clinicians during counseling sessions.
•Assist with onboarding new counselors, reviewing required documents, tracking outstanding requirements, and maintaining onboarding checklists.
•Maintain administrative records using Google Workspace, communicate with team members, and support process improvements.
•Assist with insurance authorization requirements and related follow-ups as needed.
Requirements
•Hands-on experience with Jane EHR, particularly appointment scheduling, patient intake, and administrative workflows.
•Experience in behavioral health or mental health practice operations, preferably supporting a counseling or therapy practice.
•Strong knowledge of U.S. insurance verification, eligibility, benefits, copays, and insurance portals.
•Working knowledge of behavioral health billing and coding, including individual and family counseling services.
•Experience handling patient calls, scheduling requests, and administrative responsibilities in a healthcare setting.
•Excellent spoken and written English communication skills, with the ability to communicate professionally and empathetically with patients.
•Strong organizational skills, attention to detail, and ability to manage multiple responsibilities independently.
•Proficiency in Google Workspace, including Google Docs, Google Sheets, Gmail, and Google Chat.
•Ability to work U.S. Eastern Time hours, including evening and Saturday coverage.
Basic Requirements
•Must speak and write English clearly and professionally.
•Must have relevant work experience.
•Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
•Must be available to attend video meetings with camera on when required.
Technical Requirements
•Computer: Reliable laptop or desktop computer.
•Internet: Stable high-speed internet connection (minimum 25 Mbps).
•Audio: Noise-canceling headset.
•Video: Working webcam for virtual meetings.
•Workspace: Quiet and professional work environment.
Benefits
•Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
•Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
•HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
•Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
•Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
•Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
•Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
•Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.