clera
Guest Operations Associate
- Berlin
- Full-time
- Posted
Skills
Job description
ABOUT THE ROLE
Join an early-stage hospitality technology team expanding across Europe. You will manage guest operations and help turn real-world experience into clear, scalable processes.
WHAT YOU'LL DO
•Support guests throughout their journey, from booking inquiries through check-out, making informed decisions with AI support.
•Coordinate tasks and priorities across remote teams, customers, and external service providers.
•Identify recurring issues, process inefficiencies, and opportunities for automation.
•Build and improve operational processes based on guest cases and day-to-day learnings.
WHAT WE'RE LOOKING FOR
•Native German proficiency and English proficiency at C1 level or higher.
•A completed university degree in business administration, communications, economics, or a related field.
•Experience in guest operations, customer service, hospitality operations, short-term rentals, or property operations, including handling guest inquiries, bookings, check-ins, or check-outs.
•Experience coordinating multiple stakeholders and managing operational priorities under time pressure.
•A structured, analytical approach, sound independent judgment, and strong communication skills.
•Experience recognizing process improvement or automation opportunities across recurring workflows.
COMPENSATION & BENEFITS
Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.
LOCATION
On-site in Berlin, Germany.