Guest Operations Associate
- Berlin
- Full-time
- €40K - €45K
- Posted
Skills
Job description
ABOUT THE ROLE
Join a growing hospitality technology team expanding across Europe. You will manage guest operations and help turn day-to-day cases into clear, scalable processes.
WHAT YOU'LL DO
•Support guests throughout their stay, from booking inquiries through check-out, using AI tools while taking ownership of decisions.
•Coordinate tasks and priorities across remote teams, clients, and external service providers.
•Identify recurring issues, process inefficiencies, and opportunities for automation.
•Develop operational processes informed by real guest cases and team learnings.
WHAT WE'RE LOOKING FOR
•Native-level German and English proficiency at C1 level or higher.
•A completed university degree in business administration, communications, economics, or a comparable field.
•Experience in guest operations, customer service, or hospitality operations, including managing inquiries, bookings, check-ins, or check-outs.
•Experience coordinating multiple stakeholders and managing operational tasks under time pressure.
•A structured, analytical approach, confident communication skills, and the ability to make independent decisions.
•Hospitality, short-term rental, or property operations experience is relevant.
COMPENSATION & BENEFITS
Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.
LOCATION
On-site in Berlin, Germany.