Digital Marketing Business Support Associate

San Jose, Costa Rica
Full-time
Posted Nov 13, 2026

Skills

CRM
Operations
Recruiting
Teamwork

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As a member of the Global Digital Hub Team, you will work to ensure fulfillment of the Global Digital Hub long-term outcomes and strategy, as well as excellent delivery of our various digital operations priorities. You are responsible for supporting and executing different initiatives, you work with relevant stakeholders and consult on how to further develop their digital performance and ensure they leverage the available digital tools in order to meet their overall goals.

The Digital Marketing Business Support Associate provides day-to-day execution and administrative support across Global Digital Marketing systems, processes, and activities. This role supports the effective operation of digital marketing and marketing technology services by carrying out defined tasks such as content updates, campaign production support, data maintenance, user access administration, onboarding coordination, and first-level support.

Working under the guidance of Managers and Senior Specialists, the Business Support Associate is responsible for completing assigned activities accurately, efficiently, and in accordance with established procedures, quality standards, and service expectations. The role requires strong attention to detail, consistency in execution, and the ability to support a variety of routine operational tasks across the digital marketing ecosystem.

The specific mix of responsibilities may vary depending on business priorities, supported platforms, and team structure across digital marketing, CRM, web, content, and marketing technology operations.

The Opportunity

•Carry out day-to-day operational and administrative tasks across digital marketing and marketing technology platforms.

•Create, format, update, and quality-check digital assets such as emails, landing pages, forms, and web content using established templates, standards, and instructions.

•Perform routine website and content authoring activities, including publishing, editing, tagging, and maintaining digital content.

•Support CRM and marketing database administration activities, including data cleanup, record updates, list maintenance, and basic data quality checks.

•Support onboarding activities by preparing accounts, completing setup steps, and helping users understand standard access and support processes.

•Monitor shared support channels, ticket queues, or intake requests and ensure requests are logged, routed, and tracked appropriately.

Who you are:

•Bachelor’s degree in Marketing, Business, Communications, Digital, Information Systems, or a related field, or equivalent practical experience.

•Experience in digital marketing support, campaign execution, shared services, operations, content production, or a related execution-focused environment is preferred.

•Basic familiarity with digital marketing channels and workflows, including campaign execution, content updates, email, social media, reporting, or related operational activities.

•Basic familiarity with digital marketing platforms, content systems, CRM, marketing automation, collaboration tools, or reporting tools is an advantage.

•We are looking for upbeat, dynamic individuals who are highly involved and passionate about digital project/tool management and willing to learn more about the digital world.

•You are a proactive, innovative problem-solver with a focus on sustainable and scalable solutions. You love to stay abreast of the digital technology trends in an endlessly changing digital operations landscape.

Relocation benefits are not available for this job posting

Explore what the Global Digital Hub is about.

Discover the Roche Services & Solutions Center and how we work together as a truly global team!

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/dpn4candidates

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.