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Job Description:
Job Description
OVERVIEW OF POSITION:
The Care Coordinator I is the entry-level non-licensed role responsible for member support, care navigation, referral coordination, inbound and outbound call management, and system navigation for designated population. This role serves as a primary access point for members and providers, supporting high-volume engagement, non-clinical needs assessment, and timely escalation to Care Managers.
ESSENTIAL DUTIES:
•Conduct outreach activities aligned with contractual, program, and engagement expectations.
•Complete intake screenings and gather information to identify member needs and next steps.
•Utilize motivational interviewing techniques to support member engagement and identify barriers.
•Route referrals accurately to Care Coordination, Care Management, or Member Support teams.
•Coordinate referrals to internal and external medical, behavioral health, and community-based programs.
•Support appointment scheduling, referral follow-up, and member navigation activities.
•Escalate members with clinical, psychosocial, or complex needs appropriately.
•Maintain timely and accurate documentation of outreach, referrals, and member interactions.
•Navigate multiple systems to support outreach, tracking, and reporting needs.
•Participate in meetings, trainings, and community engagement activities.
•Maintains a high level of confidentiality and ensures compliance with HIPAA regulations
•Other duties as assigned
POPULATION SERVED:
•Health First Colorado members requiring outreach and navigation support
•Members requiring intake screening and referral coordination
•Members requiring navigation to healthcare, behavioral health, or community resources
•Members requiring escalation to licensed Care Managers
•Other assigned populations as applicable
EDUCATION:
High School Diploma/GED
EXPERIENCE:
1–3 years of experience in customer service, healthcare, or community services
Preferred experience include:
•Experience supporting outreach or navigation programs
•Knowledge of medical terminology and Social Determinants of Health (SDOH) concepts
•Bilingual capability, where relevant to market needs
KNOWLEDGE, SKILLS, ABILITIES:
•Strong communication, organization, and problem-solving skills
•Proficiency with Microsoft Office and care coordination systems
•Ability to establish and maintain effective working relationships with others
•Ability to handle multiple demands concurrently in a high stress environment; organize, coordinate, set priorities and meet deadlines
•Home office, that is HIPAA compliant for all remote or telecommuting positions as outlined by the company policies and procedures
•Complete outreach and referral activities within required timelines.
•Maintain accurate and timely documentation across all member interactions.
•Meet productivity, outreach, and engagement expectations.
•Escalate higher-risk members appropriately and timely.
•Support departmental workflow and reporting expectations.
•Ability to navigate multiple systems and workflows
•Ability to identify barriers and escalate concerns appropriately
•Basic knowledge of healthcare navigation and SDOH concepts
•Ability to engage diverse populations professionally
Salary Range:
Hourly Pay Range: $21.00-24.00 hourly
Additional Compensation: Eligible for annual bonus based on individual and/or company performance.
Benefits: Includes medical, dental, and vision insurance; 401(k); paid time off (PTO); and Employee Assistance Program (EAP)
Application Deadline: Open until filled. Applications will be reviewed on a rolling basis.
How to Apply: Apply via careers page at https://alpinephysicians.wd1.myworkdayjobs.com/external