Siam Commercial Bank

Call Center Agent (English Speaking)

Skills

สมัครโปรดคลิกที่ปุ่ม "Apply"

If you are an active SCB employee, please apply through Workday by searching "Find Jobs".

If this is your first time applying you will need to create a candidate account when you click on apply.

Job Description

•Handle inbound and outbound customer calls, providing accurate information regarding banking products and services.

•Respond promptly and professionally to customer inquiries, requests, and service-related issues.

•Manage customer complaints, coordinate with relevant internal teams, and provide appropriate resolutions.

•Record, track, and follow up on customer cases in the system to ensure timely issue resolution.

•Maintain service excellence by adhering to operational procedures, quality standards, and performance KPIs.

•Bachelor's degree in any field; fresh graduates are welcome to apply.

•At least 1 year of experience in Customer Service, Contact Center, Call Center, or related fields is preferred.

•Strong English communication skills with a minimum TOEIC score of 550.

•Excellent communication, problem-solving, and customer service skills with a strong service mindset.

•Able to work in shifts, perform under pressure, and demonstrate responsibility, discipline, and a positive attitude.

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.