Associate Product & Solutions Specialist

Adelaide, South Australia, Australia
Full-time
Posted Nov 11, 2026

Skills

Communication
Customer Service
Customer Success
Inventory Management
Leadership
Microsoft Excel
Sales

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Customer Success Management

Job Category:

Business Enablement/Support

All Job Posting Locations:

Adelaide, South Australia, Australia

Job Description:

About Surgery

Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world.

Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.

The Opportunity

Entry level opportunity for a Territory Solution Specialist to join our Biosurgery & Wound Closure team in SA. Based in Adelaide, you'll work closely with hospital customers to provide inventory and billing solutions, and product/education support. Working alongside a high-performing sales team, you'll strengthen customer partnerships and assist the Wound Closure Team to effectively execute their sales and marketing strategies across Adelaide.

If you are a driven, organised and detail-oriented individual with a strong desire to learn and grow in the medical device field, we want to hear from you!

Responsibilities

•Grow Wound Closure sales in Tier 2, 3 and 4 accounts across the state

•Partner with Product Specialists and Account Managers to deliver Key Account Plans and generate leads

•Drive the MyShelf/VMI value proposition to secure business in key accounts

•Manage customer inventory, including stock counts, order checks and back order communication

•Deliver customer education through in-services and state-based Nursing Events

•Build strong relationships with clinical stakeholders and key customers, and stay across hospital contracts

About You

•Tertiary qualification in business or a related field (preferred), ideally with postgraduate study in business, health science or a related discipline

•Experience managing stock in hospital environments

•Inventory management experience in medical device or pharmaceutical sales (preferred)

•Customer service or sales experience (highly regarded)

•Confident using Microsoft Excel, Word and Outlook

•Current driver licence

Why Choose Us

•Competitive remuneration package

•Continuous training and support

•Award-winning leadership development programs

•Inclusive, flexible, and accessible working arrangements

•Equal opportunity employer supporting diversity and inclusion

Our Benefits

•Up to 18 weeks of parental leave to support new parents

•4 days of volunteer leave to give back to the community

•Option to purchase up to 2 weeks of additional annual leave for extra time off

•Enjoy a dedicated Wellbeing Day to prioritise self-care

•Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities

•Access to an Employee Assistance Program for personal and professional support

•Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support

•Life insurance coverage for added peace of mind

And much more...

This position requires regular travel to hospitals in Adelaide Metro and occasional travel to regional SA. All applicants must have rights to work in Australia, a reliable car and a valid Driver Licence.

Required Skills:

Preferred Skills:

Accountability, Analytical Reasoning, Customer Acquisition, Customer Centricity, Customer Effort Score, Customer Intelligence, Customer Journey Mapping, Customer Knowledge, Customer Retentions, Customer Success Management (CSM), Data Reporting, Data Savvy, Process Oriented, Sales Enablement, Sales Support, Service Excellence, Versatility