Apprenticeship - Guided Care

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Responsibilities:

Collected, cleaned, and analyzed Guided Care data to support monitoring of customer journey performance and operational insights

Supported Guided Care initiatives by coordinating customer journey, booking flow, and provider-related processes across business and IT teams

Prepared and communicated customer journey, user stories, and process documentation for internal review and system implementation

Actively participated in cross-functional meetings (PLAI, PRUConcierge, IT, TPA) to support project alignment and delivery

Requirements:

College student majoring in finance Economics, Statistics, Mathematics, or Computer Science

Have a good analytic skill

Have a general knowledge in Excel & MS Office (Insert, delete, copy, paste & some basic formula is an advantage)

Committed to do WFO/Hybrid working

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.